Building a £20 Million Tea Brand: Customer Experience and Growth with Bird & Blends' Mike Turner
Description
Mike Turner is the founder and MD of Bird & Blend Tea Co. Developing, producing and selling the UK’s largest range of unique and exciting tea blends. Founded in 2012 Bird & Blend are on track to drive sales of £20million in the next year. They are selling internationally via their Shopify store, and via their 25 high street stores in the UK.
Hit PLAY to hear:
- 🤯 How a market stall became a near £20M empire!
- 🤫 The surprising reason Bird & Blend still handles their own fulfillment.
- 🛍️ Unlock the secret to blending online & physical stores for ultimate customer love.
- 🚀 Mike's no-nonsense tips for scaling your eCommerce without losing your soul.
- 🤔 Ever wondered how to truly nail the customer experience? This episode has answers!
- 👂 Discover the management style that empowers a winning team (and what not to do!).
Key timestamps to dive straight in:
[05:59 ] Bird & Blend's Journey to Success
[08:19 ] Adapting Through Business Growth Stages
[12:45 ] Management Self-Reflection Journey
[13:42 ] "Connecting Business Dots from Experience"
[18:10 ] Aligning Retail and eCommerce Experiences
[19:49 ] Email List Building Strategy
[22:02 ] Listen to Mike’s Top Tips!
Full episode notes here: https://ecmp.info/546
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This podcast uses the following third-party services for analysis:
Spotify Ad Analytics - https://www.spotify.com/us/legal/ad-analytics-privacy-policy/
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