Chapter 2 Episode 16: Customer Experience with Brian J. Silungwe
Description
In this episode of The Marketing Pulse Podcast, we sit down with Brian J. Silungwe, a respected marketing and communications professional with over 17 years of experience. Currently serving as the Council Secretary of the Zambia Institute of Marketing and Executive Head – Marketing & Innovation at African Grey Insurance, Brian shares powerful insights on:
The true meaning of customer experience
How brands can deliver value beyond the product
The role of empathy, innovation, and consistency in service
Real-life examples from his career in marketing, PR, and insurance
If you're passionate about marketing, brand loyalty, and delivering unforgettable service—this one is for you.
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