Chapter 2 Episode 17: The Art of Service Recovery
Update: 2025-04-29
Description
In this powerful episode of The Marketing Pulse Podcast, we dive deep into the art of service recovery — how brands can turn a customer's negative experience into a lasting positive impression.
We explore:
• Why service recovery is critical for brand loyalty
• Practical steps to handle complaints professionally
• Real-life examples of brands that recovered brilliantly (and those that didn't)
• How marketing and customer service teams can work together to rebuild trust
Mistakes happen — but how you respond makes all the difference.
Tune in, learn, and sharpen your customer service skills!
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