In this episode Rachel is joined by Executive Coach, Jani Rubery. Jani and Rachel explore some of the common pitfalls of tackling complex or emotionally charged issues. They share a clear route through the complexities and emotions to enable courageous conversations to take place and achieve positive outcomes. They discuss their experience of running Difficult Conversation role plays with a wide variety of clients.

Jani has been an expert in leadership coaching and international consultancy since 1989. She is involved in organisational and executive development at a senior level within a wide range of businesses worldwide. Jani coached groups at London Business School for over 20 years.

For the top tips summary, transcript and reading recommendations visit www.wordwisecoaching.co.uk/podcast