EP98: AI, Pricing, Supply Chain, Loyalty and First Thoughts on 2026 with Justin Honaman, AWS
Update: 2025-09-04
Description
In this episode, Wendy Liebmann talks to regular guest Justin Honaman, Global Head, Restaurants, Retail & Consumer Goods Business Development at Amazon Web Services, about what’s now – and next – as technology transforms retail and consumer goods businesses.
They discuss:
- Retail sales and the tension between inflation, tariffs and spending
- Managing pricing as shoppers shop and buy across multiple channels, with agentic AI guiding their journey
- Build loyalty and deliver customer experience as shoppers buy across so many channels
- The normalization of chaos: who are the retail winners – and losers
- Planning for the next disruption, and 2026
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