Episode #143: Listen to What Customers Aren’t Saying, with Oscar Trimboli
Update: 2019-06-26
Description
Some salespeople hear one thing on calls: their customer’s voice. And most overestimate their ability to be effective listeners. Salespeople who can listen “in color” to multiple sources of information including themselves, the content, the context, and the unsaid words of their customers have a significant advantage in understanding the conversation better. Professional speaker Oscar Trimboli shares why great listening can be a difficult skill to master and tips for improving your own listening skills. https://sforce.co/2WIc2EA
Guest: Oscar Trimboli (https://www.linkedin.com/in/oscartrimboli/)
Host: Vanessa Haney (https://linkedin.com/in/vmhaney)
Related resources:
- The Five Myths of Listening http://bit.ly/2x0RMyp
- The Deep Listening Podcast http://bit.ly/2ZpxOK4
- Atomic Habits https://amzn.to/2RiHSl7
- You have one boss. The customer. https://sforce.co/2WEq317
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