Forget Customer Empathy — Focus on Customer Compassion

Update: 2019-07-02

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Customer service reps are often taught to be empathic, to put themselves in the customer's shoes. But research suggests empathy isn't the skill you're looking for.

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Forget Customer Empathy — Focus on Customer Compassion

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Forget Customer Empathy — Focus on Customer Compassion

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Forget Customer Empathy — Focus on Customer Compassion