How to Identify Customer Needs and Expectations
Update: 2019-03-04
Description
One day consumers listen to their guts, the other to facts, then a mix of both. They read honest reviews and fake ones – and might still not know what they want. Also, sometimes, what they want is not what they need. So what do they expect, then? This post will clear things up for you. It was written by Sven Riehle and is read aloud by Michael Morella from Userlike, the live chat software for web and mobile support.
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