Solving the 7 Hardest Customer Service Scenarios
Update: 2019-04-23
Description
Most training programs prepare employees for the tricky scenarios — angry customers, customers asking for favors, etc. But how do you react when a customer crosses the line with racism, sexism, or plain out aggression? Or what if the customer is actually right, and your policy is wrong? Here are the 7 toughest customer service scenarios to prepare for.
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