Growing a CS Team: Joseph Schmitt on leading success at UpKeep
Update: 2023-10-10
Description
Joseph Schmitt, VP of Success at UpKeep, shares his learn-by-doing approach to growing Customer Success teams.
Joseph Schmitt is exactly the type of growth story we like to tell—from a few perspectives.
He’s had a surprisingly fast personal career arc from entry-level support to senior Customer Success leader and also helped grow two startup customer success teams from the ground up.
On today’s show, Joseph and Alex chat about:
- Transitioning from entry-level support to management & senior leadership
- Joining UpKeep as their first CS hire
- Hiring and retaining UpKeep’s CS team for the past 6 years
- Structuring UpKeep’s CS teams
- Working with a non-tech-savvy customer base
- Advice for early CS hires
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