In this episode, Christina is joined by Robert Michael, Senior Director of Credit and Collections Executive at Robert Half with over 25 years of experience in the industry.

Starting his career in a family business and transitioning into a third-party collection agency, Robert has climbed the corporate ladder and established himself at Robert Half, an industry-leading talent solutions firm.

Robert delves into his journey, sharing how his role has evolved and highlighting the significance of building internal and external relationships. Key topics covered include managing risk with repeat clients, the unique collections strategies employed at Robert Half, and the integration of technology to optimize credit systems. Robert emphasizes the importance of data-driven decision-making, leveraging metrics to enhance efficiency and productivity within his team.

The conversation further explores the critical relationship between the collections and sales teams, focusing on compromise and collaboration. Robert also touches upon the emerging role of AI in collections, underscoring its potential to streamline daily operations without replacing the human element essential for effective client relationships.

Connect with Robert on LinkedIn: https://www.linkedin.com/in/bob-michael-mba-80a46b5