In this episode of Pharma Talks, Nataliya Andreychuk once again welcomes Thomas Mrosk and Manuel Mitola, co-founders of ctcHealth, to dive deep into one of the most transformative topics in life sciences today – AI personal assistants for pharma teams.

With decades of combined experience in pharma innovation, digital transformation pharma, and AI adoption, Thomas and Manuel share their perspectives on how AI agents are reshaping the way sales reps, brand managers, and marketers work in highly regulated environments. Key topics explored in this episode:

• What is an AI agent? A clear breakdown of how agent AI works in the context of pharma and why it’s more than just another tool.

• How to build an AI agent and how to create an AI agent: From evaluating infrastructure and compliance frameworks to piloting small, task-oriented assistants.

• Practical examples of AI agent assist: Automating CRM data entry, supporting sales calls, enabling pre-call planning, and accelerating content creation.

• AI agent frameworks and multi-agent systems: How combining multiple AI-powered pharma solutions can support complex processes like brand launches, campaign management, and cross-functional collaboration.

• The importance of human-in-the-loop AI: Why compliance, medical review, and brand voice remain critical in AI agent development services.

• Challenges and guardrails: Addressing AI hallucinations, fine-tuning models with domain knowledge, and designing intuitive AI agent software for user adoption.

• Exploring the potential of AI customer service agents in pharma to enhance engagement while staying compliant.

Tune in this AI healthcare podcast to explore how AI agents and humans work side by side to drive smarter, faster, and more compliant innovation!

Find out more about Viseven and ctcHealth AI-driven partnership: https://viseven.com/press-release/viseven-ctchealth-partnership/

Contact Viseven experts to elevate your healthcare marketing strategy:

https://viseven.com/contact-us/

***

Follow Nataliya, Manuel, and Thomas in social media:

https://www.linkedin.com/in/andreychuk/

https://www.linkedin.com/in/mitola/

https://www.linkedin.com/in/thomas-mrosk/

***

🔗 Links for more insights:

https://viseven.com/eva-ai-agent/

https://viseven.com/ai-data/

https://viseven.com/artificial-intelligence-in-pharma-industry/

https://viseven.com/podcast/ai-changes-pharma/