Season 2: Ep. 6 - What happens to eCommerce when people are signed-in, with Joe Vancena from Status
Update: 2023-07-27
Description
In this episode host Callum McKeefery talks to Joe Vancena, CEO & Co-Founder at Status, the company driving retention through signed-in accounts.
They discuss:
- What happens in eCommerce when people are signed in?
- How customer accounts can solve some of the big picture problems brands are facing with personalization, retention and the loss of data and consumer privacy.
- How returns are a very vital moment in your relationship with your customer and how should address them differently.
- The pros and cons of being bootstrapped versus funded.
Callum McKeefery:
LinkedIn
Twitter
Joe Vancena
LinkedIn
Show notes:
Status
Shopify
Loop Returns
Zendesk
Gorgias
Klaviyo
Attentive
Rollo
Books:
From Impossible to Inevitable: How SaaS and Other Hyper-Growth Companies Create Predictable Revenue by Aaron Ross and Jason Limkin
As a Man Thinketh by James Allen
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