This week, Colin Peacock is joined by Professor Emmeline Taylor to explore how retailers are evolving their Security Operations Centres (SOCs) into powerful hubs for crime prevention, safety, and store support.

Based on insights from a benchmark study of 29 retailers and a live case study, they discuss how SOCs are being used for everything from live incident response and evidence gathering to virtual store audits and lone-worker protection. They reflect on how SOCs can help reduce losses, support staff morale, and even improve relationships with local police forces.

As the technology capabilities explode and use cases multiply, they discuss how SOCs are becoming essential tools in creating safer, more efficient, and more resilient retail operations.

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