In this episode, Jackie Kuehn (Hyndman) co-owner of Poppy Salon, shares the inspiring journey of building a successful salon in Central Minnesota. From its humble beginnings as a dream among friends to becoming an award-winning establishment, Jackie discusses the importance of customer service, staying ahead of trends, and the courage to pivot when necessary. The conversation also delves into the dynamics of running a family-owned business, the significance of continuous education, and the challenges and rewards of rebranding. Listeners will gain valuable insights into entrepreneurship and the salon industry.

Takeaways

• Poppy Salon started as a dream among friends.
• Customer service is a top priority at Poppy Salon.
• Staying ahead of trends is crucial in the salon industry.
• Continuous education for stylists is essential.
• Rebranding can be a necessary step for growth.
• Navigating business relationships requires open communication.
• Embracing feedback is vital for improvement.
• Supporting other salons fosters a positive community.
• Confidence and authenticity are key in business.
• Mistakes are valuable learning opportunities.

Chapters

00:00 The Birth of Poppy Salon

02:50 Building a Trustworthy Brand

05:36 Staying Ahead of Trends

08:40 The Importance of Continuous Education

11:15 Rebranding and Evolution

14:16 Navigating Business Relationships

17:09 Embracing Change and Feedback

19:50 Future Aspirations for Poppy Salon

22:38 Advice for Family-Owned Businesses

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