Summary

In this conversation, Megan Schirnhofer interviews Amie Amosa, Chief People Officer at Jade Software, exploring her career journey from hospitality to technology, the importance of customer-centric HR, and the value of recognizing hidden potential in individuals. They discuss the significance of a growth mindset, the role of coaching in personal development, and how HR can shift from a reactive to a strategic function within organizations. Amosa emphasizes the need for organizations to challenge legacy processes and focus on creating meaningful customer experiences.

Chapters

00:00 ">00:00 Recognizing Hidden Potential

03:02 ">03:02 The Role of HR in Organizations

06:16 ">06:16 Career Journeys and Transitions

09:20 ">09:20 Customer Experience vs. Customer Satisfaction

12:01 ">12:01 Growth Mindset and Failure

15:09 ">15:09 Learning from Different Industries

18:06 ">18:06 The Importance of Research in Career Choices

20:50 ">20:50 Disruption and Innovation in Tech and Hospitality

28:04 ">28:04 Understanding Customer Reactions

31:05 ">31:05 The Role of HR in Customer Experience

32:38 ">32:38 Shifting Corporate Mindsets

35:16 ">35:16 Customer-Centric HR Practices

40:42 ">40:42 Challenging Legacy Processes

44:55 ">44:55 Transformational Coaching Insights

48:57 ">48:57 The Importance of Early Coaching

52:31 ">52:31 Embracing the Journey Over the Destination

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