DiscoverLoyalty Leaders PodcastUnlocking the Value of Loyalty Programs
Unlocking the Value of Loyalty Programs

Unlocking the Value of Loyalty Programs

Update: 2025-08-14
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In this episode of the Loyalty Leaders Podcast, David Feldman and Len Llaguno discuss the often misunderstood financial aspects of loyalty programs. They explore the misconceptions surrounding loyalty as a cost center, the importance of proving and improving ROI, and the role of actuaries in loyalty management.

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Unlocking the Value of Loyalty Programs

Unlocking the Value of Loyalty Programs