Why Empathy Without Accountability Fails Teams with Shashank Shekhar of InstaMortgage
Description
On this episode, we’re joined by Shashank Shekhar, Founder and CEO of InstaMortgage, a category-defining fintech company in the mortgage industry. Shashank shares his remarkable journey from arriving in the US with no network or software background to building a thriving, award-winning business during a financial crisis. He opens up about hiring missteps, how to build a high-performance culture without micromanagement, and the future of work with AI-driven teams.
He also discusses the importance of values-based leadership, the dangers of hiring based on brand names alone, and how founders can stay resilient through failures.
Key Takeaways:
(05:25 ) Why culture outranks everything, even skill.
(09:40 ) Walking the talk when building company culture.
(10:33 ) Why great leaders balance empathy and high standards.
(15:17 ) The “success syndrome” and learning from failure.
(18:41 ) What leaders must know about the AI knowledge gap.
(23:15 ) Why productivity metrics must evolve in the age of AI.
(28:36 ) Shashank’s hiring philosophy: culture fit over credentials.
(30:23 ) Favorite interview question that exposes character.
(38:43 ) A strong tech stack limits hiring risk and speeds onboarding.
Resources Mentioned:
https://www.linkedin.com/in/thisisshashank/
InstaMortgage | LinkedIn
https://www.linkedin.com/company/instamortgage1/
InstaMorgage | Website
https://instamortgage.com/
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Connect with our host, Oz Rashid, on LinkedIn: https://www.linkedin.com/in/ozrashid.
To learn more about MSH, visit https://www.talentmsh.com.
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