Most contractors are BLEEDING thousands every single month… and they have zero clue it’s happening!

One missed phone call can cost you $2,000–$10,000 in lost revenue.

Miss ten? That’s six figures straight in the trash!

Yet half the industry is still arguing about whether online scheduling ‘feels impersonal’ and refusing to let an AI voice answer the phone for eight seconds. Maybe you’ll feel differently after this episode.. 

Today, Julian Scadden — the president of Nexstar Network — steps into the ring and swings for the fences to join us on Exit Rich (soon to be renamed: Build It To Sell It)! 

Why This Episode Is an Absolute Must-Listen:

-The brutal cost of missing just ONE phone call (and why most owners have zero clue how many they’re actually losing)

-Why “You are NOT your customer” is the most profitable sentence you’ll ever tell your techs… and yourself

-AI call agents, online scheduling, automated disclaimers — Julian reveals exactly where the industry is going and why fighting it is suicide

-The real reason Nexstar still refuses to coach roofers (even though Lance keeps begging)

Entrepreneur Tip of the Week: Success leaves clues. Stop trying to be original and just copy what already works.

See you next time Exiters!

Follow my guest at:

-Instagram: https://www.instagram.com/nexstar_network/?hl=en 

-Webpage: https://www.nexstarnetwork.com/

-X: https://x.com/NexstarMembers 

-Facebook: https://www.facebook.com/nexstarnetwork.inc/ 

-TikTok: https://www.tiktok.com/@nexstarnetwork 

Follow me on all Social Media: @LanceBachmann

Exit Rich: Home Service Secrets with Lance Bachmann

Don’t wait! Get your ticket for The 7th Annual Roofing Process Conference so you can learn to grow, scale and sell your business to private equity: 

https://roofconference.com/

December 3-5, 2025

JW Marriott - Marco Island, FL

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Podcast

Apple: https://podcasts.apple.com/us/podcast/the-roofing-ceo-playbook-build-it-to-sell-it-with/id1778011846

Spotify: https://open.spotify.com/show/56A2PiqKz3NP6sj1nfSloP?si=f44f4d095aa64406&nd=1&dlsi=98967f24de074a6a

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Website: https://lbachmanncapital.com/

LFG

#roofing #business #entrepreneurship