Is it possible to be both highly innovative and risk-aware. In this insightful episode, Dan sits down with Lee McNabb, Head of Group Payment Strategy, Partnerships & Innovation at NatWest, to unpack how one of the UK’s largest banks is navigating this exact challenge.

We dive deep into:

- How innovation and risk coexist in financial services 🏦⚖️

- The commercial realities of rolling out new tech 💸

- NatWest’s partnership with OpenAI and the future of AI in banking 🤖

- The importance of customer satisfaction in shaping innovation 📱

- Lee’s personal leadership philosophy and advice for future innovators 🌱

Whether you're in fintech, leadership, or just curious about how big banks stay ahead in a fast-evolving world—this episode is packed with actionable insight!

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📌 Learn more about Impact and our work: https://www.impactinternational.com

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#Innovation #Fintech #Banking #Leadership #RiskManagement #NatWest #OpenAI #DigitalTransformation #InGoodCompanyPodcast

Listen again

Head to our ⁠YouTube⁠ / ⁠Spotify⁠ channels to catch up on previous episodes, including:

050: Redefining resilience with Dr Alia Bojilova

Coming up

052: Customer vs Employee Experience with Will Gibson Follow Impact on ⁠Spotify⁠ and subscribe to our channel on ⁠YouTube⁠.

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