What is the future of client service?

Chris Ranger has worked in digital first sectors for most of his 38-year career. In this podcast, he joins Dan to discuss if human-centred client service will survive in a digital age. Clients are human. But more and more often client service is performed by a machine. Virtual purchasing is the norm; AI interacts with customers and digital transformation is part of every global business strategy. So, what is the future of client service? Throughout this episode, Chris and Dan return again and again to the red thread of trust:

·       Building and sustaining trust in client relationships

·       Empowering teams to deliver exceptional service

·       Soft skills and empathy in L&D and client service

Listen / watch now to find out more.

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To learn more about Impact, please visit https://www.impactinternational.com

Linkedin: https://www.linkedin.com/company/impact-international_2

Dan Jones on LinkedIn: https://www.linkedin.com/in/danjones87/

Chris Ranger on LinkedIn: https://www.linkedin.com/in/chrisranger/

Listen again

Head to our YouTube / Spotify channels to catch upon previous episodes, including…

052: Customer vs employee experience with Will Gibson, Vice President of Sales and Marketing at Maplewave

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