In this conversation, Sooz Young and Katie Gray explore the intricacies of language learning, emphasizing the importance of cultural nuances, customer journey mapping, and the challenges of integrating technology in educational platforms.

They discuss how personalized learning experiences can enhance language acquisition and the significance of human interaction in the learning process, especially in the context of AI-driven solutions.

EPISODE CHAPTERS

00:00 Introduction to the Conversation

00:00 The Importance of Cultural Context in Language Learning

01:08 Tech Innovations in Language Learning

01:27 Mapping the Customer Journey in Tech Solutions

09:05 Overcoming Tech Challenges in Business

12:58 Building a Flexible Website with WordPress

15:14 The Role of AI in Language Learning

17:59 Human Connection in Language Learning

KEY TAKEAWAYS

– Understanding cultural nuances is crucial in language learning.

– Real-life experiences often teach more than textbooks.

– Mapping the customer journey enhances user experience.

– Tech challenges can hinder the learning process.

– Personalization in learning is key to engagement.

– Human interaction is irreplaceable in language education.

– Mistakes are essential for learning and growth.

– Continuous feedback is vital for improving services.

– Using tools like wireframing can simplify design processes.

– AI cannot replicate the human element in language learning.

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RESOURCES SHARED

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• www.instagram.com/talkingtourist
• www.facebook.com/talkingtourist
• https://www.linkedin.com/company/talkingtourist/

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