2025 CX Trends: How AI is Transforming Customer Experience
Description
In this episode of Transformation Heroes, Carlos and François break down the top trends shaping customer experience in 2025, revealing how businesses can stay ahead in an era of AI-driven personalization, intensifying global competition, and evolving customer expectations.
They explore the rise of AI agents in customer feedback, how businesses can leverage AI to create hyper-personalized experiences, and why sustainability is no longer optional but a key driver of customer loyalty. As market dynamics shift rapidly, they emphasize the critical need for companies to listen, adapt, and act fast to maintain a competitive edge.
Whether you're looking to harness AI for better customer engagement, navigate an increasingly crowded marketplace, or align your CX strategy with sustainability expectations, this episode is packed with insights that will shape the future of customer experience.
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