6 Traps to Avoid Using AI for Text Analysis in Customer Experience
Update: 2025-02-11
Description
In this episode of Transformation Heroes, Carlos and François discuss six critical traps to avoid when using AI for text analysis in customer experience. They emphasize the importance of centralizing data from multiple sources, understanding the context of insights, and moving away from outdated models. The conversation also covers the need for automation in data processing, adapting to changing business goals, and the significance of KPIs in measuring the impact of AI-driven insights.
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