Top 4 CX Practices That Will Disappear With AI
Update: 2025-02-07
Description
In this episode of Transformation Heroes, Carlos and François explore how AI is revolutionizing customer experience (CX) practices. They discuss the shift from traditional methods like cold calling and manual text analysis to AI-driven solutions that offer real-time insights and enhance interactions. The conversation highlights the move to in-house CX capabilities, making customer experience a core business function. Additionally, they examine how AI automates CX strategies and action plans, enabling professionals to respond to customer needs more swiftly and proactively. Overall, the episode underscores AI's potential to streamline and elevate CX management for organizations
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