What Customer Tickets Reveal: Transformation Insights You Need
Update: 2025-02-07
Description
Carlos and François delve into the significance of customer support tickets, exploring their role in understanding customer pain points and improving overall customer experience. They discuss the advantages of leveraging customer ticket data, the impact of AI and NLP in analyzing this data, and the importance of integrating insights throughout the customer journey. The conversation emphasizes the need for a company-wide approach to utilizing support ticket data for quantifiable business impact.
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