3 Effective Methods for Measuring CX in the Physical World
Description
In this episode of Transformation Heroes, Carlos and François tackle one of the biggest challenges in CX: measuring customer experience in physical spaces. From QR codes and Google reviews to in-store tablets, they break down the strengths, limitations, and best practices of each method, revealing what truly works in capturing meaningful customer insights.
They dive into the delicate balance between collecting actionable feedback and maintaining customer trust, exploring how businesses can encourage authentic responses without creating friction. As technology continues to reshape the way we measure in-person experiences, Carlos and François discuss the future of feedback collection and how CX teams can leverage innovative, non-intrusive solutions to improve satisfaction and drive real change.
If you're looking for smarter ways to capture customer sentiment in retail, hospitality, or any physical environment, this episode is packed with insights you won’t want to miss!
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