In this conversation, Erin and Susan explore the significance of empathy in leadership. Susan shares her journey through various leadership roles and emphasizes the importance of seeing employees as whole human beings. They discuss personal experiences with empathetic and non-empathetic leaders, the benefits of practicing empathy in the workplace, and the challenges leaders face in implementing empathetic practices. Susan also highlights her current work in workplace culture and the importance of fostering trust and psychological safety within teams.

Today on Tactical Empathy:

• Empathy is foundational for effective leadership.
• Leaders should see employees as whole human beings.
• Personal experiences significantly impact workplace engagement.
• Empathy can enhance loyalty and dedication to an organization.
• Leaders must balance empathy with accountability.
• Understanding generational differences is crucial in leadership.
• Empathy is often misunderstood as a weakness in leadership.
• Creating a culture of empathy can lead to greater financial success.
• Trust and psychological safety are essential for workplace culture.
• Empathetic leadership can transform workplace dynamics.

Connect with Susan:

• Website: www.elevateworkplaceculture.com
• LinkedIn: https://www.linkedin.com/in/susan-loberg-570b1549/

Connect with Erin:

• Instagram: @elthorp 
• LinkedIn: https://www.linkedin.com/in/erin-thorp-speaker/
• Website: www.erinthorp.ca 
• Inside Out Empathy Free Chapter: https://www.insideoutempathy.com/
• Sign up for the November 12 Lunch and Learn: go.erinthorp.ca/grounded-empathy

This show was produced by ELF Solutions Inc.