In this episode, Wendy Coulter of Hummingbird Creative Group dives into the essence of brand building with Hanna Jernigan, marketing strategist, and guest Benina from Dubai. They explore the Hummingbird Effect—how minor branding innovations can result in significant business impacts. Benina shares insights from his journey as CEO of High Value Author, emphasizing the critical role of customer experience and rapid communication in driving business success. Learn about the shift from marketing to customer experience, the impact of prompt customer callbacks, and the tools and strategies they use to retain and grow their client base. Tune in for actionable advice to enhance your business by focusing on what truly matters.

00:00 Introduction to Branding and Marketing

00:57 Meet the Team: Hannah Jernigan

01:56 Special Guest: Ben Cena from Dubai

03:15 Ben's Background and Business Insights

07:54 The Importance of Customer Experience

09:27 Implementing Weekly Client Calls

15:18 The Impact of Quick Client Communication

18:58 Optimizing the Customer Journey

20:59 The Importance of Immediate Follow-Up

21:33 Differences in Communication: US vs Europe

23:03 Leveraging Technology for Efficiency

25:17 High Level vs HubSpot: A Comparison

26:59 Measuring Success: The Impact of Quick Calls

31:09 Adapting Sales Strategies for Better Results

34:56 Advice for Business Owners

39:08 The Power of Data-Driven Decisions

40:03 Conclusion and Contact Information