Ep. 20 Playbook for Scaling Support - Dorien de Vreede's Lessons from bloomon and Catawiki

Update: 2021-03-17

Description

In this episode, Dorien de Vreede- Head of Customer Support at bloomon, outlines the playbook she developed scaling a support team from 0 to 70+ agents in just a year at Catawiki, which she now applies to great success at the blossoming florist scale-up: bloomon. Dorien offers actionable, thoughtful advice that’s useful to support staff at all levels, tailor-made to allow support departments to scale with grace and speed. Happy listening!

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Ep. 20 Playbook for Scaling Support - Dorien de Vreede's Lessons from bloomon and Catawiki

2021-03-1753:53

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Ep. 20 Playbook for Scaling Support - Dorien de Vreede's Lessons from bloomon and Catawiki

#box-pro-ellipsis-175939917466592{-webkit-line-clamp:2;}Ep. 20 Playbook for Scaling Support - Dorien de Vreede's Lessons from bloomon and Catawiki

Ep. 20 Playbook for Scaling Support - Dorien de Vreede's Lessons from bloomon and Catawiki

Kaizo

Ep. 20 Playbook for Scaling Support - Dorien de Vreede's Lessons from bloomon and Catawiki