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Ep. 32 The Power of Support Ticket Classification - Lessons from Experience & How to Get Started

Ep. 32 The Power of Support Ticket Classification - Lessons from Experience & How to Get Started

Update: 2021-06-16

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In this episode, Lilith Antunovic - Customer Experience Manager at Rentman, shares her lessons learned from introducing a support ticket classification or ticket tagging system. Here you can find some pointers on how to get started, best practices to improve a ticket classification or tagging system and some of the benefits of doing so.

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Ep. 32 The Power of Support Ticket Classification - Lessons from Experience & How to Get Started

Ep. 32 The Power of Support Ticket Classification - Lessons from Experience & How to Get Started

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