Ep. 31 Simple but Effective Tips for Customer Service Managers - A Panel of 3 Experts

Update: 2021-06-10

Description

In this episode, Petra Hageman- former Head of Customer Service at tripaneer, Chelsea Baker- Senior Manager of Customer Support and Onboarding at Trakstar and Stephanie Wohl- Head of Support at Channable share their best practices from more than 4 decades of combined experience. The conversation is filled with actionable advice on hiring, culture, management structure, communication and much more. Enjoy!

Comments

In Channel

Ep. 39 How ActiveCampaign revolutionizes customer experience

2021-10-2701:00:05

Ep. 38 How Kaizo leverages gamification to drive team productivity

2021-10-1845:33

Ep. 37 Road to Remote Customer Service Excellence with Shopify’s Director of Support

2021-07-2101:08:15

Ep. 36 How Zendesk evolves customer service with change management

2021-07-1442:22

Ep. 35 How Hugo Skyrocketed Their CSAT with Video Support & Proactive Service

2021-07-0733:31

Ep.34 Customer Service Best Practices from the Insurance Industry

2021-06-3035:33

Ep.33 How to Make an Acquisition in Support Successful- Advice for Acquirers and Acquirees

2021-06-2452:53

Ep. 32 The Power of Support Ticket Classification - Lessons from Experience & How to Get Started

2021-06-1635:13

Ep. 31 Simple but Effective Tips for Customer Service Managers - A Panel of 3 Experts

2021-06-1050:50

Ep. 30 Managing with Metrics & KPIs - Advice from MURAL's Math Grad Director of Support

2021-06-0253:57

Ep. 29 How to Create a Successful Customer Service Culture - Tips from Fetch Package

2021-05-2656:55

Ep. 28 Customer Service Strategy: Where Companies Go Right and Wrong - A Discussion Between Experts

2021-05-1942:45

Ep. 27 How to Outsource Customer Service the Right Way - Rui Chaves' Insights from Facebook, Uber & Dahslane

2021-05-1259:18

Ep. 26 A Masterclass in Customer-Centric Service with Marley Spoon’s CCO, Katalin Fritz

2021-05-0553:25

Ep. 25 Agent of the Month April - Jaya Sardjoe's Advice for New Customer Support Agents

2021-04-2852:49

Ep. 24 - 3 ways Loom maximizes their customer support ROI

2021-04-1350:45

Ep. 23 How to manage a multinational customer support team with Pipedrive

2021-04-0649:26

Ep. 22 Agent of the Month March - Nadezhda (Hope) Zubova on How to Support Agents

2021-03-3143:38

Ep. 21 Support to C-Suite - Why Zoom's Head of Support, Nick Chong, Thinks CS is the #1 Place to Start a Career

2021-03-2445:46

Ep. 20 Playbook for Scaling Support - Dorien de Vreede's Lessons from bloomon and Catawiki

2021-03-1753:53

00:00

1.0x

Ep. 31 Simple but Effective Tips for Customer Service Managers - A Panel of 3 Experts

#box-pro-ellipsis-175945285529969{-webkit-line-clamp:2;}Ep. 31 Simple but Effective Tips for Customer Service Managers - A Panel of 3 Experts

Ep. 31 Simple but Effective Tips for Customer Service Managers - A Panel of 3 Experts

Kaizo

Ep. 31 Simple but Effective Tips for Customer Service Managers - A Panel of 3 Experts