Ep. 39 How ActiveCampaign revolutionizes customer experience

Ep. 38 How Kaizo leverages gamification to drive team productivity

Ep. 37 Road to Remote Customer Service Excellence with Shopify’s Director of Support

Ep. 36 How Zendesk evolves customer service with change management

Ep. 35 How Hugo Skyrocketed Their CSAT with Video Support & Proactive Service

Ep.34 Customer Service Best Practices from the Insurance Industry

Ep.33 How to Make an Acquisition in Support Successful- Advice for Acquirers and Acquirees

Ep. 32 The Power of Support Ticket Classification - Lessons from Experience & How to Get Started

Ep. 31 Simple but Effective Tips for Customer Service Managers - A Panel of 3 Experts

Ep. 30 Managing with Metrics & KPIs - Advice from MURAL's Math Grad Director of Support

Ep. 29 How to Create a Successful Customer Service Culture - Tips from Fetch Package

Ep. 28 Customer Service Strategy: Where Companies Go Right and Wrong - A Discussion Between Experts

Ep. 27 How to Outsource Customer Service the Right Way - Rui Chaves' Insights from Facebook, Uber & Dahslane

Ep. 26 A Masterclass in Customer-Centric Service with Marley Spoon’s CCO, Katalin Fritz

Ep. 25 Agent of the Month April - Jaya Sardjoe's Advice for New Customer Support Agents

Ep. 24 - 3 ways Loom maximizes their customer support ROI

Ep. 23 How to manage a multinational customer support team with Pipedrive

Ep. 22 Agent of the Month March - Nadezhda (Hope) Zubova on How to Support Agents

Ep. 21 Support to C-Suite - Why Zoom's Head of Support, Nick Chong, Thinks CS is the #1 Place to Start a Career

Ep. 20 Playbook for Scaling Support - Dorien de Vreede's Lessons from bloomon and Catawiki