Ep. 24 - 3 ways Loom maximizes their customer support ROI

Update: 2021-04-13

Description

In this episode, Susana de Sousa- Senior Manager of Customer Support at Loom, elaborates on the lessons she learned while working in customer experience at Airbnb. She shares the philosophies that allowed her and the team at Loom to conquer the insane challenges presented by meteoric pandemic growth. All the while giving an honest and humble look at the trials associated with providing great support today. Enjoy!

Comments

In Channel

Ep. 39 How ActiveCampaign revolutionizes customer experience

2021-10-2701:00:05

Ep. 38 How Kaizo leverages gamification to drive team productivity

2021-10-1845:33

Ep. 37 Road to Remote Customer Service Excellence with Shopify’s Director of Support

2021-07-2101:08:15

Ep. 36 How Zendesk evolves customer service with change management

2021-07-1442:22

Ep. 35 How Hugo Skyrocketed Their CSAT with Video Support & Proactive Service

2021-07-0733:31

Ep.34 Customer Service Best Practices from the Insurance Industry

2021-06-3035:33

Ep.33 How to Make an Acquisition in Support Successful- Advice for Acquirers and Acquirees

2021-06-2452:53

Ep. 32 The Power of Support Ticket Classification - Lessons from Experience & How to Get Started

2021-06-1635:13

Ep. 31 Simple but Effective Tips for Customer Service Managers - A Panel of 3 Experts

2021-06-1050:50

Ep. 30 Managing with Metrics & KPIs - Advice from MURAL's Math Grad Director of Support

2021-06-0253:57

Ep. 29 How to Create a Successful Customer Service Culture - Tips from Fetch Package

2021-05-2656:55

Ep. 28 Customer Service Strategy: Where Companies Go Right and Wrong - A Discussion Between Experts

2021-05-1942:45

Ep. 27 How to Outsource Customer Service the Right Way - Rui Chaves' Insights from Facebook, Uber & Dahslane

2021-05-1259:18

Ep. 26 A Masterclass in Customer-Centric Service with Marley Spoon’s CCO, Katalin Fritz

2021-05-0553:25

Ep. 25 Agent of the Month April - Jaya Sardjoe's Advice for New Customer Support Agents

2021-04-2852:49

Ep. 24 - 3 ways Loom maximizes their customer support ROI

2021-04-1350:45

Ep. 23 How to manage a multinational customer support team with Pipedrive

2021-04-0649:26

Ep. 22 Agent of the Month March - Nadezhda (Hope) Zubova on How to Support Agents

2021-03-3143:38

Ep. 21 Support to C-Suite - Why Zoom's Head of Support, Nick Chong, Thinks CS is the #1 Place to Start a Career

2021-03-2445:46

Ep. 20 Playbook for Scaling Support - Dorien de Vreede's Lessons from bloomon and Catawiki

2021-03-1753:53

00:00

Ep. 24 - 3 ways Loom maximizes their customer support ROI

#box-pro-ellipsis-175940020285413{-webkit-line-clamp:2;}Ep. 24 - 3 ways Loom maximizes their customer support ROI

Ep. 24 - 3 ways Loom maximizes their customer support ROI

Kaizo

Ep. 24 - 3 ways Loom maximizes their customer support ROI