Ep. 26 A Masterclass in Customer-Centric Service with Marley Spoon’s CCO, Katalin Fritz

Update: 2021-05-05

Description

In this episode, Katalin Fritz- Chief Customer Officer at Marley Spoon, shares her lessons learned from a storied career in customer support. Establishing shares service centres from scratch, leading some of Amazon’s world-leading customer service teams and now growing with a customer-centric approach to service at Marley Spoon. This episode provides rich strategic advice as well as actionable insights regarding how to actually become a customer-centric organisation. Happy listening!

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Ep. 26 A Masterclass in Customer-Centric Service with Marley Spoon’s CCO, Katalin Fritz

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Ep. 26 A Masterclass in Customer-Centric Service with Marley Spoon’s CCO, Katalin Fritz

#box-pro-ellipsis-17594208315443{-webkit-line-clamp:2;}Ep. 26 A Masterclass in Customer-Centric Service with Marley Spoon’s CCO, Katalin Fritz

Ep. 26 A Masterclass in Customer-Centric Service with Marley Spoon’s CCO, Katalin Fritz

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Ep. 26 A Masterclass in Customer-Centric Service with Marley Spoon’s CCO, Katalin Fritz