Ep. 30 Managing with Metrics & KPIs - Advice from MURAL's Math Grad Director of Support

Update: 2021-06-02

Description

In this episode, Perran Facey - Director of Customer Support at MURAL, provides his top tips on support management with a particular focus on the use and communication of KPIs. Perran is a Mathematics graduate from Queen Mary University London and a seasoned support manager with over a decade of experience working in the support industry. As such, he's the perfect candidate to identify the common pitfalls associate with managing through data and elaborates on how to avoid them. Happy Listening!

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Ep. 30 Managing with Metrics & KPIs - Advice from MURAL's Math Grad Director of Support

#box-pro-ellipsis-175954019566852{-webkit-line-clamp:2;}Ep. 30 Managing with Metrics & KPIs - Advice from MURAL's Math Grad Director of Support

Ep. 30 Managing with Metrics & KPIs - Advice from MURAL's Math Grad Director of Support

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Ep. 30 Managing with Metrics & KPIs - Advice from MURAL's Math Grad Director of Support