Discover the incredible story of Totti Karpela, a former Finnish SWAT negotiator turned global conflict resolution expert. In this exclusive episode of Empathy at the Table with Tony Anagor, Totti shares how emotional intelligence, not force, is the real key to de-escalation—whether in hostage situations or high-stakes business deals.

You’ll learn:

What makes a “tough” negotiator

How silence can change negotiations

Why emotional triggers matter more than logic

How to prevent workplace violence before it begins

This episode is a must-watch for leaders, HR professionals, and negotiation specialists looking to navigate conflict with confidence and compassion.

👉 Subscribe for more episodes on leadership, empathy, and negotiation tactics!

Connect with Totti Karpela on LinkedIn:

https://www.linkedin.com/in/tottikarpela/

To know more about Tony Anagor

https://www.linkedin.com/in/tony-anagor?

FOLLOW Emotionally Intelligent Negotiation

Instagram:

https://www.instagram.com/einegotiation/?hl=en

LinkedIn:

https://www.linkedin.com/company/emotionally-intelligent-negotiation-ein/

Website: https://einegotiation.com/

#EmpathyAtTheTable #TottiKarpela #ConflictResolution #EmotionalIntelligence #NegotiationTips #WorkplaceWellness #SWATStories #DeescalationTactics #LeadershipSkills #TonyAnagorPodcast