In this episode, Christina is joined by Benoit Dall'alba, the Global Director of Collections at Talend. With nearly a decade of experience in the collections industry, Benoit shares his unique transition from a jurist with two master's degrees in international law to his current role. 

As the Director of a collections team, he discusses his customer-centric approach, focusing on understanding and addressing clients' needs proactively. The discussion expands to explore the integration of this ethos into team management, fostering collaboration with sales, and how this approach extends to support teams in a software company.

Benoit's innovative perspective takes center stage as he shares how he initiated a positive change within the company culture, positioning himself as a disruptor in a constructive manner. Benoit reflects on the impact of his internal strategies on external customer relationships, emphasizing the importance of eliminating internal factors for smoother customer interactions.