Join Shawn Soole and expert Jason Littrell as they delve into the intersections of hospitality and artificial intelligence in this engaging episode. Learn actionable insights and strategies to thrive in today’s evolving industry landscape.

• Challenges faced by independent bars and restaurants.
• Importance of automation and AI in staffing, HR systems, and review management.
• The significance of implementing effective onboarding and continuous staff engagement practices.
• Leveraging AI for reputation management, marketing integration, and operational efficiency.
• Jason's advice on AI's potential, the critical first 100 days for new employees, and the art of listening.

00:00 AI in hospitality is today's podcast topic.

05:46 Uses AI for interview questions, simulating Sean Seul.

09:13 AI personalizes and automates feedback request responses.

12:46 Assign marketing-focused client contact; automate review management.

13:35 Utilize NPS surveys to improve customer feedback.

19:09 Focus on strategy and utilize free tools.

19:55 AI assists, but storytelling maintains emotional connection.

26:13 Automated HR systems manage onboarding and reminders.

29:10 Pool shrinking; career advancement needed in hospitality.

30:18 Innate service gene influences hospitality career choices.

33:29 Teamwork enables success beyond individual efforts.

39:34 Dead Rabbit surprises guests, boosting spending and partnerships.

43:13 Mindset evolves; past doesn't define future.

45:35 "My legacy is my son growing quickly."

48:05 Hospitality tech needs updating; sharing links soon.

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In this episode, I sit down with ‪@jasonlittrellofficial‬ of Kinetic Management Systems to chat about the rise of AI in the hospitality industry and how he shows clients how to implement it in their everyday for guest retention to staff on boarding. Really eye opening conversation about the future of AI in the hospitality space.

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Independent bars, restaurants, customer engagement, AI, automation, Applebee's solutions, software as a service, business plans, HR systems, continuous recruiting, staff incentives, onboarding, staff retention, pandemic impact, career progression, reputation management, Google ratings, review responses, AI in hospitality, Dead Rabbit strategy, feedback systems, Jason Littrell, Kinetic Management Systems, AI tools, marketing integration, technology in bars.