S2:E3: How to Use Customer Experience to Innovate
Update: 2021-03-17
Description
In this episode of the Buyer Narrative, I sat down with Shelly Chandler, VP of Customer Experience for American Tire Distributors, to discuss how her team has been able to begin using customer experiences to drive innovation and differentiate their brand.
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Tune In to Learn:
- What it Takes To Drive Adoption of Customer Focus.
- Where to Start When Building Your Customer Experience Program.
- How to Move Beyond Survey Metrics Alone.
- Ways to Use Data to Build Predictive Analytics.
- And so much more!
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Learn more from Shelly follow her on LinkedIn @ https://www.linkedin.com/in/shelly-chandler-ccxp-887a254/.
You can also find a lot of free resources through the Customer Experience Professionals Association @ https://www.cxpa.org/
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