S2:E6: How to Promote Self-Service
Update: 2021-04-28
Description
In this episode of the Buyer Narrative, I sat down with Cary Cusumano, CX Design Strategist with Verizon Enterprise Solutions, to talk about how brands can use self-service to both improve experiences and deliver ROI.
You'll Learn:
- How to use unstructured analysis to get to the heart of customer issues.
- Ways to draw insights from employees about how to improve operations.
- Steps to building self-service into your experiences.
- And so much more!
To learn more about Cary, connect with him on LinkedIn @ https://www.linkedin.com/in/cary-cusumano-cx-doer/.
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