CSMs: Escalation Addicts? The View from Support

Update: 2022-03-12

Description

Are CSMs just Escalation Managers? Should CSMs respond to customers on support tickets? What can a CSM do to work well with the support team? Find out all of this and more when Valerio and William are joined by Geran Smith, who has spent time both as a CSM, in product management and who now leads a global support team.

Comments

In Channel

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Hunters vs Farmers Part 1

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I didn't even know we had a Customer Success team... The View from Professional Services

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You're comping me on what, now???

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Executives vs End Users

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CSMs: Escalation Addicts? The View from Support

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CSMs: Escalation Addicts? The View from Support

William

CSMs: Escalation Addicts? The View from Support