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The Customer Success Platform... Opportunity or Burden?

The Customer Success Platform... Opportunity or Burden?

Update: 2023-11-10

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Valerio and William welcome Justin Bradley, a veteran of both cybersecurity and customer success. In this episode, we tackle such thorny questions as:

- Why do you need a Customer Success Platform?
- When is the right time for companies to start thinking about investing in them?
- What are these platforms trying to achieve?
- What role can an AI take alongside a CSP?
- Do all companies need a CSP, or are there alternative methods that achieve the same outcome?

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The Customer Success Platform... Opportunity or Burden?

The Customer Success Platform... Opportunity or Burden?

William Belcher & Valerio Bianconi