Why do we do QBRs?
Update: 2023-12-11
Description
Our guest this time around is Rebecca Wilde who has over six years in client-facing and Customer Success roles. Almost every CSM has their own take on QBRs, and we address some of the most common misconceptions in this episode, answering questions such as:
- What's in it for the customer?
- How can any decision maker attend all the QBRs from all of their vendors?
- How to make the most of your time with your stakeholders in a QBR
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