Hear Detra Whitmore, PMP, Vice President of Customer Experience, Diversity and Inclusion Officer, Trinity Metro
Update: 2023-07-26
Description
Hear why a happy employee experience has a positive ripple-effect in the customer’s journey. Learn how to convert a negative moment-of-truth into a peak point that elevates the customer’s experience. Listen to why talking to customers in real-time can provide helpful insights beyond standard data research.
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