How do I manage Service Level Agreements (SLAs)?

Update: 2022-05-19

Description

"How do I manage Service Level Agreements (SLAs)?" Find out in this episode of Appfire Presents: The Best IT Service Management Show by Appfire. Appfire's Onder Ozcan joins Kerry O'Shea Gorgone to talk about Service Level Agreements: what they are, who they're for, and how to manage them in Jira Service Management and Jira Software. Onder Ozcan is Senior Product Manager ITSM at Appfire. He's been in IT for twenty years and is an Atlassian Certified Jira Administrator.

Website: https://appfire.com/

LinkedIn: https://www.linkedin.com/in/onder-ozcan-6b463033/

About The Show:
The BEST ITSM Show by Appfire brings you expert insights for IT service delivery, so your employees and customers have what they need to succeed. Get the right tech and tips for the right job at hand. Look like you’ve come from the future with all your new ITSM smarts. Every episode is a brisk 10 minutes—less time than it takes to provision a laptop or troubleshoot a tech support issue.

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