"What is incident management in ITSM, why is it important, and how can I do it right?" Find out in this episode of Appfire Presents: The Best IT Service Management Show by Appfire.

Nick Nader of Isos Technology joins Kerry O’Shea Gorgone to explain incident management in ITSM: what it is, why it matters, and how to do it. We cover the definition of incident in the IT context, then dive into how you can set your organization up for success through planning, technology, and communication.

For a deeper dive into this topic, check out this article about incident management on the Isos Technology blog.

About the Guest:

Nick Nader is a Solutions Engineer at Isos Technology. With a passion for innovative technology and a background in software test automation, quality assurance, and the CI/CD lifecycle, Nick designs custom solutions to meet organizations' business needs and help them get the most out of their Atlassian tools.

He holds Atlassian certifications in Jira Service Management and Agile with Jira, and is a Certified SAFe Program Consultant. When he's not behind a computer screen, he enjoys outdoor activities like hiking with his wife and dog, snowboarding, and playing pick-up sports.

Website: https://www.isostech.com/ 

LinkedIn: https://www.linkedin.com/in/nick-n-29535288/ 

About the Show:
The BEST ITSM Show by Appfire brings you expert insights for IT service delivery, so your employees and customers have what they need to succeed. Get the right tech and tips for the right job at hand. Look like you’ve come from the future with all your new ITSM smarts. Every episode is a brisk 10 minutes—less time than it takes to provision a laptop or troubleshoot a tech support issue.