What is Enterprise-Service Management (ESM)?

Update: 2022-05-19

Description

"What is Enterprise-Service Management (ESM)?" Find out in this episode of Appfire Presents: The Best IT Service Management Show by Appfire. Appfire's Faith Nyamande joins Kerry O'Shea Gorgone to talk about ESM (starting with what it is).

We cover the difference between IT Service Management and Enterprise-Service Management and Faith shares some examples of what each looks like. Then we dive into the benefits of ESM and how to implement it at your organization.

Faith Nyamande is Product Marketing Manager (ITSM) at Appfire.

Website: https://appfire.com/

LinkedIn: https://www.linkedin.com/in/faith-nyamande

About The Show:
The BEST ITSM Show by Appfire brings you expert insights for IT service delivery, so your employees and customers have what they need to succeed. Get the right tech and tips for the right job at hand. Look like you’ve come from the future with all your new ITSM smarts. Every episode is a brisk 10 minutes—less time than it takes to provision a laptop or troubleshoot a tech support issue.

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