What is Knowledge Management (and how do I do it)?
Description
"What is Knowledge Management (and how do I do it)?" Find out in this episode of Appfire Presents: The Best IT Service Management Show by Appfire.
Atlassian consultant Nick Sommerfeld of Isos Technology joins Kerry O’Shea Gorgone to explain Knowledge Management: what it means in the context of IT and how it helps to free up the time IT puts into addressing common requests (even complex ones). We also get into when to create knowledge assets, and how to store them, update them, and make them findable for the service reps who need them.
To get deeper into the knowledge management topic, check out this whitepaper from Isos Technology: "Enterprise Service Management A New Solution for Transforming Knowledge Work and Modernizing Business Operations."
Website: https://www.isostech.com
LinkedIn: https://www.linkedin.com/in/nick-sommerfeld
About The Show:
The BEST ITSM Show by Appfire brings you expert insights for IT service delivery, so your employees and customers have what they need to succeed. Get the right tech and tips for the right job at hand. Look like you’ve come from the future with all your new ITSM smarts. Every episode is a brisk 10 minutes—less time than it takes to provision a laptop or troubleshoot a tech support issue.
United States
