What is the XY problem (and how do I solve it)?
Description
"What is the XY problem (and how do I solve it)?" Find out in this episode of Appfire Presents: The Best IT Service Management Show by Appfire.
P3express.com founder Dmitrii Ilenkov joins Appfire's Kerry O'Shea Gorgone to talk about the XY problem. We cover what it is, why it throws a wrench in the works for IT service management and project management (and even healthcare), how to identify this issue, and how to address it.
About The Guest:
Dmitrii Ilenkov is a project management practitioner with more than 10 years of experience.
He's lectured about project management for Finance University and the Higher School of Economics, and founded PMCLUB to support young project management professionals.
Website: https://p3express.com/
LinkedIn: https://www.linkedin.com/in/dmitriiilenkov/
About the Show:
The BEST ITSM Show by Appfire brings you expert insights for IT service delivery, so your employees and customers have what they need to succeed. Get the right tech and tips for the right job at hand. Look like you’ve come from the future with all your new ITSM smarts. Every episode is a brisk 10 minutes—less time than it takes to provision a laptop or troubleshoot a tech support issue.
United States
